Dots / Muse
Both have cartoon avatars, their own cloud computers and a chat-first feel, so they look like direct rivals. They are aimed at different jobs. Dots is a paid operator for work across thousands of apps, while Muse is a free helper for shopping, bookings and selling.
OpenAI's always-on work agent that looks for tasks before you ask.
Meta's free errand agent that you text like a friend.
| Difference | Dots | Muse |
|---|---|---|
| Price | Dots needs ChatGPT Pro from $100/month or a Business Premium seat. | Muse Free covers 100 million tokens a week, while Muse Power is $20/month and Muse Maximum $100/month. |
| Where you talk | Dots works in ChatGPT, Slack and Microsoft Teams, with iMessage and RCS on a waitlist. | Muse works in its own app, on muse.ai, in the Mac app and in WhatsApp. |
| What it does best | Dots follows work across email, documents, Slack and code through more than 4,000 apps. | Muse handles consumer errands such as shopping, bookings, listings and reminders. |
| Safeguards | Dots combines Custom Rules, an automatic review of sensitive actions and read-only proactive research. | Muse asks before sensitive actions, but early incidents show it oversharing and accepting offers unasked. |
| Availability | Dots covers Pro users outside the EEA, Switzerland and the UK, and Business Premium in every ChatGPT region. | Muse serves only adults in the US and Canada. |
Pick Dots if your ChatGPT Pro or Business Premium plan is already paid for and you want tight rules around an agent that works across your professional tools.
Pick Muse if you are a US or Canadian resident and want everyday errands handled for free by an agent you can text in WhatsApp.
Capability grid
| Dots | Muse | |
|---|---|---|
| Keeps working when you close the app | Yes | Yes |
| Messages you first | Yes | Yes |
| Has its own cloud computer | Yes | Yes |
| Lives in chat apps | Partly | Partly |
| Voice | Yes | Partly |
| Can buy things | Partly | Yes |
| Standing rules you can edit | Yes | Partly |
| Choose any model | No | No |
| Runs on your own machine | No | No |
| Free tier | No | Yes |
| Team and business plans | Yes | Partly |
For work, Dots is the stronger tool with firmer controls, but the price only makes sense if ChatGPT Pro already fits your budget. For personal errands in the US and Canada, start with Muse Free and keep approvals on anything involving money or personal details.